Align Technology, Inc. and its affiliates ("Align", "we", "us", and "ours") are committed to protecting your personal information (in this Privacy Statement, "personal information" refers to the personally identifiable information, including but not limited to personal data, that you provide us, or we collect about, or from you).
Align designs, manufacturers and markets the Invisalign® System, iTero® intra-oral scanners, and OrthoCAD services. This Privacy Statement sets out how we may collect, use, and disclose the personal information we gather on our websites, centres and/or any official social media channels created by Align on any social media platform (including, without limitation, Facebook, Twitter, YouTube, Instagram, Pinterest, Google+, WeChat, Weibo, Youku) (collectively referred to as the "Sites").
In general, you can visit our Sites without telling us who you are or revealing any personal information about yourself. There are times, however, when we may seek personal information from you, about yourself, or about someone you know, such as a name, email address and/or home address. We intend to let you know before we collect such personal information from you on the Internet and to get your informed consent to process such personal information where required.
Please be sure to carefully read and understand this Privacy Statement before submitting personal information to us. By using our Sites, you consent to our collection, use, disclosure, transfer, and processing of personal information in accordance with this Privacy Statement.
Personal information we collect from you
What do we do with the personal information we collect?
Who do we share your personal information with?
Cookies and Advertisements
Children’s Privacy
Links to other sites
Marketing and Do Not Contact
Social Media
International data transfers
Storage and Security
Your Rights
How to make a privacy complaint
Updates
Contact Us (including for access or correction of personal information)
Personal information we collect from you
We may collect personal information of our customers, patients (former, potential and current), patients’ parents/guardians, doctors, dentists, orthodontists and other medical or healthcare practitioners, and/or visitors of our Sites; for instance, when they register to become a member of any of our Sites, via on-line forms, when they post content on any of our Sites, or when they sign up to receive news alerts from us or to undergo an assessment using the Quick Compatibility Tool feature on any of our Sites. The kinds of personal information collected from visitors of our Sites that are patients (former, potential and current) includes name, contact information, date of birth and health information about teeth alignment.
We may also collect personal information of doctors, dentists, orthodontists and other medical or healthcare practitioners; including but not limited to their names, profiles, practice names, addresses, phone numbers, website URLs, and other details such as their tier experience, for specific purposes such as to provide services to our consumers, customers, and other users of the Sites, listing them on our Find a Doctor, to allow potential patients to find an Invisalign provider, and/or for any purposes that may be specified by Align.
We may also collect personal information about your use of our Sites as described in the section "Cookies and Advertisements" below.
There may be features on the Sites for which provision of your personal information to us may be mandatory, and if so, where you do not provide us with the required information, we may not be able to provide you with the associated products and/or services.
On occasions you may choose to provide us with personal information about other people so that, for example, we can contact them with information about us. By sharing their personal information with us, you undertake that you have obtained their consent and permission to do so.
As a customer, doctor, dentist, orthodontist and/or other medical or healthcare practitioner, the personal information we gather from your use of our Sites or provided by you may be used:
To set up and otherwise manage your member account in our Sites.
To allow you to use, purchase, book, and/or download products and services, such as the purchase of supplies.
To provide you with information about our products, services, news, and events.
To invite you to take part in our surveys or become a member of a fan club (where applicable).
To provide you with information on actual or prospective patients.
To analyse use of our services and products, develop new services and products, and customize our products, services, and other information we make available.
As a patient (former, potential and current), patient’s parent/guardian or visitor of any of our Sites, the personal information we gather from your use of our Sites or provided by you may be used:
To allow you to use, purchase, book, and/or download products and services, such as the purchase of supplies.
To provide you with information about our products, services, news, and events
To provide you with details of doctors, dentists, orthodontists and other medical or healthcare practitioners, including, but not limited to, their name; profile; practice name, address, phone number, and website; and additional details of the practice such as tier experience), that are near your selected location, and to allow you to submit contact requests to them.
To invite you to take part in our surveys or become a member of a fan club (where applicable).
To gather demographic information about user trends, such as age, gender, and general income levels.
To analyse use of our services and products, develop new services and products, and customize our products, services, and other information we make available.
To generate preliminary compatibility assessment reports to help determine if you could be a suitable candidate for Invisalign treatment.
To allow you to submit questions or complaints to, and/or engage with Align representatives about, Invisalign services, including the benefits, cases, treatment process, etc. We use a robust combination of data sources (e.g. online, orders, customers) to get a full picture of our products and marketing efforts. This data is only for our efforts, and we do not share your personal information with other businesses for them to use it for purposes other than their work with us.
We may partner with other businesses to assist us in our marketing, communications, and sales efforts, and may share personal information about you for these purposes where you have given us consent to do so or where permitted by law. These partners are not allowed to use your personal information for any purpose other than doing business with Align.
In addition, any information we collect, including personal information, may be disclosed as part of any merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of insolvency, bankruptcy, or receivership in which personal information could be transferred to third parties as one of our business assets.
We may also disclose personal information about you if we believe that doing so is legally required or is necessary to protect our property or other legal rights (including but not limited to enforcement of our agreements or the rights of property of others).
Our Sites use cookies. Please refer to Cookies Ads for further information.
If you do not wish to have cookies placed on your computer while browsing the Sites, please set your browsers to refuse cookies before using the Sites. Please note that certain features of the Sites may not function properly without the aid of cookies.
At Align, we do not intend to collect any personal information about children under the age of thirteen (13), unless that personal information is collected from a parent or guardian. However, we cannot stop children under the age of thirteen (13) from accessing the Sites. In the event that you provide your child’s personal information as above, you hereby consent to the processing of his or her personal information in accordance with applicable laws, and agree to be personally bound by the terms of this privacy statement. You will also take full responsibility for the actions of your child in relation to any use by him or her of the Sites.
Please note that the age threshold mentioned above may vary depending on applicable legal requirements in your country.
If you have questions about our Sites collecting personal information from children, please contact us at Privacy_DPO@aligntech.com.
Our Sites may contain links to other websites merely as a convenience. Align is not responsible for the privacy practices or the content of such other websites, and inclusion of links does not mean we endorse the information or company. This means that if you connect to another site through our Sites, we are not responsible for – and we cannot control -what they do with your personal information.
Also, you may have the opportunity to share your personal information with other websites, such as social media sites. We may provide a convenient link to let you do this easily, but we are not responsible for – and we cannot control – their website or your posts/sharing. You are encouraged to review the privacy policies and personal information collection practices of these other websites and social media sites.
We may send you information about us from time to time if you have given us your consent (where required).
Align provides you the opportunity to request to stop receiving electronic communications from either Align or our partners by withdrawing your consent. If you do not want to receive communications from us, you may use the convenient unsubscribe feature included with emails. Please allow us time to process your request.
Keep in mind, this withdrawal of consent does not apply to necessary communications, such as responding to an inquiry, and is revoked if you later request information from us (e.g. if you subsequently sign-up to receive news alerts from us).
We love hearing from you on our social media platforms, so feel free to post a comment to share your experience or to connect with our active community of Invisalign patients.
Please keep in mind that as a medical device company, we're subject to strict regulation on all social media platforms and communicating about Invisalign with the public. As with other medical device companies, compliance with these rules requires us to remove posts or provide clarification where information posted by visitors on this site is inaccurate or is considered by us to be misleading.
To set the stage, here are our rules of engagement in social media:
Invisalign is a Class II medical device that is strictly regulated by the United States Food and Drug Administration, which requires that all promotion of Invisalign (including those on our Facebook page) be truthful, non-misleading, and fairly balanced. Furthermore, like other device manufacturers, Align is obligated to provide clarification or remove any posts from our Facebook pages that we deem inconsistent with Invisalign's intended use or are otherwise incorrect or misleading. We provide information relating to our product Invisalign; we do not provide medical advice. Please discuss all medical questions with your healthcare provider. If you're an Invisalign patient, we cannot and will not address or comment on your specific treatment-related questions or issues in this forum. Questions or issues relating to treatment should always be directed to your Invisalign provider. We believe the world is a better place with more smiles in it. Play nice or your posts will be removed (e.g., no profanity or defamatory, offensive, abusive or unlawful posts).
Please avoid discussions about medical advice you've received from your Invisalign provider or other health care professionals. This information should not be shared on our Facebook pages. We require all participants (experts, endorsers, patients, doctors, etc.) contracted, seeded, incentivized, or in any way compensated by Align Technology, Inc. to disclose their affiliation with us in their posts. Unless explicitly authorized by us in writing, please do not represent that you have authority to speak on behalf of Align Technology. Please avoid any unauthorized use of Align Technology's intellectual property, including, but not limited to, logos, trademarks, and copyrights, in any way or manner.
Please do not use Align Technology's or Invisalign's name in any online identity (e.g., username, screen name, handle, and identifier). This site will be monitored for compliance with these Guidelines. We look forward to connecting with you on our social media platforms. Remember, if you're an Invisalign patient and have specific questions about your treatment, please direct these questions to your Invisalign provider. We also encourage you to visit our FAQ page for answers to the most common questions about Invisalign: www.invisalign.in/faq.
Invisalign User Generated Content Policy:
The Invisalign User Generated Content Terms and Conditions can be found here.
Disclosures:
All information shared on Invisalign social media platforms, including information relating to dental, medical and health conditions, products, and treatments, is for informational purposes only. This information is not complete and is not intended to be used in place of a patient visit, call, consultation, or advice from a medical professional or any information contained on or in any product packaging or labels. Information shared is not exhaustive and does not cover all ailments, physical conditions, or their treatment. The information posted is to be used at your own risk. You should never disregard dental or medical advice or delay obtaining medical advice because of something you have read online. You should not rely on information obtained online to diagnose a dental, medical, or health problem.
Content posted by third parties on this site remains the responsibility of the party posting the content. Third party content is not adopted or endorsed by Align Technology, Inc., nor does it represent Align Technology's opinions. Any opinions or statements posted by third parties are their own and may not be representative of the experience of others, nor indicative of any product performance or treatment outcomes. Align Technology does not endorse or adopt any content on a third party site that is linked to this page. You should also be aware that if you have a business relationship with Align Technology or a beneficial interest in making a comment on this site, we require that you disclose this relationship in your post.
Invisalign social media platforms are intended for users who are 18 years of age and older. If you are under the age of 18, you are not permitted to submit any personal information to us on our social media platforms without the appropriate parental consents. We do not knowingly collect information or user generated content from individuals under the age of 18. If a parent, guardian, or anyone else becomes aware of user generated content shared from an individual under the age of 18, please email us at marketingIN@aligntech.com.
Align Technology sponsors this page but isn't affiliated with Facebook and has no control over how Facebook or other third parties use the information you share on the site. You should be familiar with Facebook's privacy and security policies, and understand how your information can be displayed and used throughout the site as well as other third party sites that may be linked to by Facebook. For information about how Align Technology may use the information you provide, please visit https://www.invisalign.in/privacy-policy.
Align operates globally and may therefore transfer your personal information to other countries, including countries other than your country of residence. Your personal information may also be stored on our servers which may be located outside your country of residence. However, we will continue to protect your personal information in accordance with this Privacy Statement and our Binding Corporate Rules.
Our BCR program may be accessed in the link provided in the previous paragraph.
We store your information at our offices and may also store such information with a third party data storage provider. We link personal information we collect about you with other information held about you to get a full picture of our products and marketing efforts.
Our Sites have security measures in place to try to protect against the destruction, loss, misuse and alteration, unauthorised disclosure, or access of the personal information under our control. Our web portals, such as the Invisalign Doctor Site, transmit patient personal information securely via HTTPS. These portals require customer accounts and are not available to the general public.
It is our policy to only retain your personal information for such period as may be required for any of the above mentioned purpose(s), and thereafter, we will take steps to destroy such personal information promptly, including ensuring that electronic files which contain personal information will be permanently deleted using a technical method that makes the files irreproducible and that any other records, print-outs, documents or any other recording media is shredded or incinerated to ensure that the personal information contained therein is irrecoverable and irreproducible.
If you have rights concerning access, disclosure, amendment, or deletion (as determined by applicable law) of personal information that is in our possession or under our control, you may contact us at the address or email listed below.
For example, in California, once per calendar year individuals may request a list of disclosures we make to third parties for their direct marketing efforts. It is not our practice to sell or lease any personal information to other companies for their direct marketing.
In Europe, individuals may contact us regarding their rights to access their personal information, among other rights.
In Singapore, you may generally request for us to provide you with information about the ways in which your personal information that is in our possession or under our control has been or may have been used or disclosed by us within a year before the date of the request. Any access request may be subject to a reasonable fee to meet our costs in providing you with details of the personal information we hold about you, and we will notify you of what such fee will be after receiving your access request.
In Australia, amongst other rights, you have a right to request access to your personal information and request its correction.
These are just examples and your particular rights may not be listed here as an example.
If you wish to make a complaint about our handling of your personal information, please contact us using the contact details in the 'Contact us' section at the end of this privacy policy.
We may ask you to put your complaint in writing. We will investigate and respond to your complaint as soon as is practicable after we receive it (usually within 30 days).
If you are not satisfied with our response to your complaint, you can refer it to the relevant regulatory authority. Please contact us for the name of the relevant regulatory authority in your country.
We may update this statement from time to time. When we do, we will list the last updated date at the beginning of the statement. Notice of such update and/or modification will be provided on our Sites or to you directly if required by law. We encourage you to periodically review this statement to stay informed about how we collect, use, and share personal information.
Please contact our Data Protection Officer if you:
have any questions about this privacy statement, the practices of our Sites, your personal information, or your dealings with our Sites;
would like to make a request to access and/or correct your personal information; and/or
would like to make a complaint relating to the handling of your personal information.
Our Data Protection Officer can be contacted as follows: Asia Pacific
Align Technology, Inc. (ICA Ortho Services Pte Ltd)
Attention: Legal
491B River Valley Road
Valley Point #16-02A
Singapore 248373
Email:Privacy_DPO@aligntech.com
Phone number: +65 6690 3988
You may also contact the Align local entity that is responsible for the use of your personal information at cs-sg@aligntech.com.